All orders are shipped within 2-5 days Monday to Friday, except during sales or high demand periods, where shipping time may be longer. Should exceptional circumstances arise, we will contact you as soon as possible.

Our products are shipped to Spain, Europe and the United Kingdom. We also ship internationally, please visit our shipping policy to learn more.

Yes, we offer free shipping on orders over €100 in Spain, €150 in Italy, Belgium and the rest of Europe.

Once your order is shipped, you will receive an email with your tracking number so you can follow the status of your package.

If you receive a damaged or opened package, please contact us within 24 hours so we can contact the courier company.

Customs charges are not included in the order price and must be paid to the courier upon delivery or upon receipt at customs. Rates vary depending on the destination country.

We offer a 14-day return period for products. Please note that products must be unused, with original tags and in their original packaging.

We do not do direct exchanges. If you require a different size, you will need to place a new order and arrange for the return of the original product.

For any questions or queries, you can contact us via email at hyro@hyrokids.com .

We do not accept returns of products purchased in the outlet section.

For reasons of hygiene and quality, returns or exchanges are not accepted on bathroom items.

Refunds will be made through the same payment method used when placing the order, within a maximum period of 30 days from when your return arrives at the warehouse.

If you have questions about the return, shipping or customs process, you can email our customer service team at hyro@hyrokids.com .

Our headquarters are located at Avenida Luis García Cereceda 7, 28223 Pozuelo de Alarcón, Madrid, Spain.